FAQs

GENERAL

How will I know if my order has been received?
You will receive a web confirmation and an email confirmation.

Do you accept international orders?
Yes, we do accept international orders and we ship international. At checkout, you can just input your address and the shipping rate will be calculated automatically.

How do I return a damaged or defective product?
When your Omaia order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however if you think a product in your shipment is damaged or defective, please contact us immediately at info@omaiaskincare.com Please provide the order number along with your email address and phone number. Please keep original shipping package and the damaged or defective product for inspection. If, after having examined the product, we confirm that it is damaged or defective, we will provide you instructions for returning the damaged or defective product to us at our expense and issue a refund for the price you paid for the product to the original purchaser’s method of payment. Your original shipping and handling charges will not be refunded but any replacement for a damaged or defective product will be shipped to you free of charge.

PRODUCT INFORMATION

Does Omaia test on animals?
Omaia is 100% against animal cruelty. We do not conduct or commission animal testing on any of our products or ingredients.

Once I open a product, how long can I use it for?
The product’s shelf life is 12 months after opening. Please always place the product in a cool, dry place.

How can I find out about becoming an authorized seller of Omaia?
If you are interested in becoming one of Omaia’s retail partners please email us at info@omaiaskincare.com with more information about your business and we will get back to you!